Fight or Flight Explained: Understanding how your natural instincts can help (or harm) your career (from the archives)

As human beings, we have natural instincts that help us to survive.  The primal part of the brain (the brainstem, to be technical about it) takes care of these instincts.  You know the brainstem is working because you don’t have to think “breathe in, breathe out” all day to remember to move oxygen through your body.   A…

The art of talking to each other (from the archives)

Communication is one of the things that I believe everyone should get training in.  We need to communicate effectively to be successful in our relationships, in our jobs, and pretty much every aspect of our lives.  I am not talking about eloquence, I am talking about clearly communicating what you intend to communicate with another…

The 7 Reasons Your Employees Don’t Perform and What You Can Do About It (from the archives)

When you manage others, you are evaluated  based on the work your employees perform (by your customers, by your boss, etc.).  This can feel like a very risky proposition, if you don’t know how to get your employees to do good work.  Here are some of the reasons I’ve encountered that employees don’t perform. You don’t act like…

The 6 Steps to Diffuse Conflict (Even When it Seems Impossible) from the archives

When we hate conflict, it can feel horrifying to find an angry, dissatisfied customer yelling at us. In our personal lives, we yell back, shut down, give in, or whatever. But when we’re facing customers, we feel responsible to handle it better. Here are six steps to diffuse conflict in a different way: Take a…