Business Lessons I Learned as a Theater Major

So, I usually talk about my psychology background as most of my professional career has been in that arena. It may be hard to believe, but I started at a very different spot. When I talk about how I became a therapist, I often start with the phrase: “I wanted to be a movie star…

You Have to “Network.” No Excuses!!

Why Networking is a Critical Best Practice for Helping Professionals So many people HATE networking. Especially helping professionals, in my experience. Many helping professionals think that networking is selling or passing a million cards out and hoping they get a referral. That’s just wrong. This mindset can be very short-sighted and, potentially, dangerous. It’s time…

The art of talking to each other (from the archives)

Communication is one of the things that I believe everyone should get training in.  We need to communicate effectively to be successful in our relationships, in our jobs, and pretty much every aspect of our lives.  I am not talking about eloquence, I am talking about clearly communicating what you intend to communicate with another…

The 7 Reasons Your Employees Don’t Perform and What You Can Do About It (from the archives)

When you manage others, you are evaluated  based on the work your employees perform (by your customers, by your boss, etc.).  This can feel like a very risky proposition, if you don’t know how to get your employees to do good work.  Here are some of the reasons I’ve encountered that employees don’t perform. You don’t act like…

The 6 Steps to Diffuse Conflict (Even When it Seems Impossible) from the archives

When we hate conflict, it can feel horrifying to find an angry, dissatisfied customer yelling at us. In our personal lives, we yell back, shut down, give in, or whatever. But when we’re facing customers, we feel responsible to handle it better. Here are six steps to diffuse conflict in a different way: Take a…